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Corrections and outdated details
If you spot a mistake in a review, a bonus condition that no longer holds, or a game listing that has changed, tell us. We treat every correction as a priority and check it against the operator's published terms before we update the page. Where we cannot verify a change from an official source, we leave the existing information in place rather than guess. Reports of outdated material are logged and reviewed in the order they arrive, and we aim to resolve them without undue delay.
Questions the editorial team can answer
Send us queries about the content of our reviews: how we tested a feature, why we rated a bonus a certain way, what criteria we applied to a game's volatility estimate, or whether a particular promotion is still running. We can also clarify how our comparison methods work and why two casinos scored differently on the same measure. These are the questions we can answer accurately, because we wrote the material and we keep the evidence on file.
What we cannot do is act as a middleman for your account. We do not hold your personal details, we cannot see your transaction history, and we have no access to the casino's internal systems.
Account and payment issues go to the operator
Problems with a login, a blocked withdrawal, a delayed deposit, a wagering dispute, or a verification request belong with Dolly's own support team. Only the operator can view your account, trace a payment, or reverse a transaction. When you contact us about these matters, the most we can do is point you toward the correct support channel and explain what information you will need to have ready. Going through us adds a step without adding authority, so for anything involving your money or your account, contact the casino directly.
This also applies to responsible-gambling requests such as deposit limits, time-outs, or self-exclusion. Those tools are administered by the operator, and you will need to raise them through the casino's own processes to make sure they take effect. We can describe how these features typically work, but we cannot activate them for you.
What to include when you write to us
When you report an error or ask a question about our content, include the name of the casino or the specific page you are referring to, and describe the problem in your own words. If you are reporting outdated information, tell us what you believe has changed and, where possible, what you saw that contradicts our review. The more specific you are, the faster we can check the facts and respond. We read every message and answer each one, though response time depends on the volume we are handling at the time.